Your data, handled with the same care as your fit.

Overview

The short version, before the detail.

Pharmtouch ("we", "us", "our") operates the Pharmtouch app and website for ready-to-wear and made-to-order fashion across Nigeria. We collect only what we need to take your order, fit your piece correctly, get it to you, and keep the app running well. We don't sell your personal information, and we comply with the Nigeria Data Protection Act 2023 (NDPA) and the Nigeria Data Protection Regulation (NDPR) in how we handle it.

Information We Collect

Three kinds of data, nothing hidden.

How We Use It

Every use ties back to serving your order.

• Processing and fulfilling ready-to-wear and made-to-order orders, including cutting pieces to your measurements.
• Coordinating delivery with our logistics partners across Lagos, Abuja, Port Harcourt, and beyond.
• Sending order updates, delivery notifications, and — if you've enabled them — push notifications about new arrivals, coupons, and restocks.
• Responding to customer care requests and resolving fit, quality, or delivery issues.
• Improving the app and website, including fixing bugs identified through crash and usage data.
• Meeting our legal, tax, and record-keeping obligations under Nigerian law.

Cookies & Tracking Technologies

Small tools, clearly disclosed.

Our website uses cookies to keep you signed in, remember your bag, and understand which pages are useful. You can control cookies through your browser settings; blocking them may affect features like checkout.

Our app may request permission to send push notifications (for order updates, new arrivals, or coupons) and to show an app icon badge for your bag or unread alerts. Both are entirely optional, controlled by your device's notification settings, and can be turned off at any time without affecting your ability to shop.

How We Share Information

We share only what's needed to serve you.

• Payment processors — to securely confirm and process payments; they handle your card details directly under their own security standards.
• Delivery & logistics partners — to get your order from our ateliers to your door.
• Service providers — trusted vendors who host our app, send notifications, or support customer care on our behalf, bound by confidentiality obligations.
• Legal & regulatory bodies — where required by Nigerian law, court order, or to protect our rights and the safety of our customers.

We do not sell your personal information to advertisers or third parties.

Data Security

Protected the way we'd want ours handled.

We use industry-standard safeguards — encrypted connections, access controls, and secure payment partners — to protect your information. No method of storage or transmission is 100% secure, but we work to keep risk as low as reasonably possible and to respond quickly if something goes wrong.

Your Rights Under Nigerian Law

The NDPA gives you real control.

Under the Nigeria Data Protection Act 2023, you have the right to access, correct, or request deletion of your personal information, to object to certain processing, to request a portable copy of your data, and to withdraw consent at any time. To exercise any of these rights, contact us using the details below — we'll respond within the timeframe required by law.

Children's Privacy

Pharmtouch is built for adult shoppers.

Our app and website are not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us and we'll remove it promptly.

Changes to This Policy

We'll always keep this page current.

We may update this policy as our services evolve or Nigerian data protection law changes. Material changes will be reflected here with a new "Last updated" date, and where appropriate, we'll notify you in the app.